Support
We're here to help you get the most out of QueueHamster.
Get help
Whether you run queues with the Business app or you're a customer waiting in line with the Client app, the fastest way to reach us is by email. Tell us what's happening — and, if it helps, which app you're using and what device — and we'll get you sorted.
Email us at support@queuehamster.com.
Response time
We aim to reply to every message within one business day. If something is time-sensitive, mention that in your email so we can prioritise it.
Common questions
- Managing your subscription — subscriptions are handled through the App Store or Google Play. You can view, change, or cancel a subscription from your device's account settings at any time.
- Deleting your account — in the Business app, go to Settings → Delete Account. The Client app doesn't create an account; uninstalling it removes the details stored on your device.
- Privacy and your data — see our Privacy Policy for what we collect and how to have data removed.
For more answers, check the FAQ section on our home page. If you can't find what you need there, just email us — a real person will help.
